Privacy Policy

The Mignow, a software from the Essence IT Group, was established with the objective and commitment to bring digital transformation to companies through an automatic update software that uses Artificial Intelligence.

And it is with this same commitment that we handle the privacy and protection of personal data of the data subjects to whom we have access.

Through this document, we transparently clarify how we process the data of our clients and users based on their navigation of our website.

Attention! Before continuing to browse or registering for any feature on our website or platforms, please read all terms of this document carefully. In case of questions, please contact us, as per item 8.

1. LGPD

The General Data Protection Law – LGPD (Law No. 13,709/2018) came into force in September 2020 and aims to protect the personal data of individuals located in Brazil, also known as data subjects.

In summary, the LGPD will apply when:

  • the data processing operation is carried out in Brazil;
  • the data processing activity aims to offer or provide services to individuals located in Brazil;
  • the personal data has been collected in Brazil.

There are two categories of data provided for in the law, “personal data” and “sensitive personal data,” as we demonstrate below:

“Personal data” is any data that identifies or makes identifiable a natural person.

‍“Sensitive personal data” is data that, by its nature, refers to information requiring greater care, especially for protection against discrimination, such as, data concerning racial or ethnic origin, religious beliefs, and political opinions.

Those responsible for processing personal data are the processing agents, referred to as: “controller,” “processor,” and we may also have the figure of the “sub-processor.”

  • The “controller” is the natural or legal person who is responsible for deciding on the processing of personal data under their control.  
  • The “processor” is a natural or legal person who processes personal data on behalf of and according to the instructions of the controller.
  • The “sub-processor”, in the same vein, is any person who assists the operator in processing personal data on behalf of the controller.

In addition to these essential concepts, for you to correctly understand this document, we list other important definitions below:

Termo Conceito 
Titular de dados É você: a pessoa física a quem os dados pessoais se referem, podendo ser um cliente (representante de determinada empresa) ou usuário das nossas plataformas. 
DPO (Data Protection Officer) ou EPD (Encarregado da Proteção de Dados) É o DPO, a pessoa que indicamos para atuar como canal de comunicação entre nós, os titulares dos dados, que é você e a Autoridade Nacional de Proteção de Dados (ANPD). 
Tratamento Trata-se de todas as atividades que exercemos em relação aos dados pessoais, incluindo, mas não se limitando, às seguintes atividades: coleta, armazenamento, consulta, uso e compartilhamento. 
Bases legais São as hipóteses legais que nos autorizam a tratar dados pessoais: pode ser o seu consentimento, o cumprimento de uma obrigação legal, execução de contrato, entre outras. 
ANPD É a Autoridade Nacional de Proteção de Dados, um órgão da administração Pública Federal, que possui atribuições relacionadas à proteção de dados pessoais e da privacidade e, sobretudo, deve realizar a fiscalização do cumprimento da LGPD. 

2. DATA FLOW DYNAMICS

We will only be responsible for processing your personal data, i.e., the data controller, in the following situations:

  • when necessary to formalize the contracting of our services;
  • when entered through the website;
  • in the context of our partnerships;
  • in prospecting new clients;
  • in the relationship with our employees;

This means that in the cases above, it will be our responsibility to adequately choose the legal bases consistent with the purposes provided in this Policy, to make decisions regarding the nature and storage period of the data, and to directly address data subjects' requests regarding the rights provided in the LGPD.

3. DATA WE COLLECT

We may collect your data when you browse our website, contact us, or to formalize the contracting of our services.

Below, we inform you of the types of data we may collect directly from you:

Conjunto de dados  Dados pessoais 
Dados de cadastro e contratação Nome completo, e-mail, telefone celular/comercial, endereço e CPF. 
Dados de contato Nome, telefone, e-mail e empresa que trabalha; 

Below are the types of data we may collect indirectly while you browse our website:

Conjunto de dados  Dados pessoais 
Dados de navegação Dados coletados por meio de cookies, páginas visitadas no nosso site, informação que você busca/procura, duração da sua visita, localização geográfica, tipo de navegador, duração da visita e páginas visitadas 
Dados de identificação Identificadores dos seus dispositivos eletrônicos, como o endereço de IP (Internet Protocol) do seu computador ou o endereço MAC do seu celular, bem como modelo, fabricante, sistema operacional, operadora de telefonia, tipo de navegador e velocidade da conexão 

Attention!!! It is important for you to understand that if you find links to third-party pages on our website, you should check that third party's Privacy Policy, as we are not responsible for the data processing carried out by such pages.

4. PURPOSES OF COLLECTION

We will only collect your personal data for specific purposes, avoiding excessive collection and generic data processing without legitimate purposes.

Below, we list the purposes for which we may collect and process your personal data:

Purposes

  • CContact and prospecting: we request your registration data to contact you, inform you about our services, and clarify any questions;  
  • ‍Contracting: to enable the provision of services;
  • ‍Support: prevention and resolution of technical or security problems, and monitoring of service usage and performance;
  • ‍Marketing: to inform you about other available services, as well as about news, features, content, updates, and promotions relevant to maintaining our relationship with you, always ensuring your right to easily unsubscribe at any time;
  • ‍Market intelligence: we conduct research, studies, statistics, and surveys relevant to the use of our Platforms;
  • ‍Judicial Orders: to comply with legal or regulatory obligations applicable to the company, as well as for legitimate company purposes authorized by the LGPD or other applicable regulations;
  • ‍ANPD Request: where applicable, to respond to requests from the ANPD or other public and governmental authorities;

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5. SHARING YOUR DATA

In certain situations, we may share your personal data, such as:

  • to enable the development of our business activity, or;
  • for compliance with judicial orders.

Below, we clarify the purposes of data sharing:

Compartilhamento Objetivo 
Fornecedores e parceiros Podemos compartilhar os seus dados com fornecedores que nos auxiliam a exercer a nossa atividade de negócio como um todo, podendo envolver empresas responsáveis: a) pela estruturação de ferramentas de gerenciamento de bancos de dados e de e-mails; b) pelos fluxos internos e de atendimento aos usuários; c) pelo nosso recrutamento e seleção; d) por análises estatísticas sobre a experiência dos clientes em relação aos nossos serviços. 

In the cases mentioned above, we assume all responsibilities and guarantee the quality of our suppliers' and partners' engagement, always prioritizing those whose businesses are compatible with data protection laws and similar security standards.  

Where applicable, we also ensure that we provide objective and lawful instructions for the processing of shared data.

6. INTERNATIONAL DATA TRANSFER

It is possible that some of our systems are hosted on servers located in other countries, characterizing international transfer of personal data.  

In these cases, or in any situations where international transfers may occur, we reinforce our full commitment to contracting only suppliers who adopt security measures and best practices compatible with the level of protection established by Brazilian legislation, as regulated by the ANPD.  

In the absence of specific regulations, we ensure that international transfers will only occur in accordance with Article 33, IX, of the LGPD, and only with companies that adhere to other data protection regulations, such as the European GDPR, the American CCPA and CDPA, and the Australian Privacy Act.

7. DATA SUBJECT RIGHTS

Our priority is to maintain an accessible communication channel to facilitate the exercise of your rights as a data subject.  

According to the LGPD, the data subject has several rights that can be exercised. Here we list the main rights regarding the processing of your personal data:

Direitos Como exercê-los 
Confirmação e acesso aos seus dados Você poderá solicitar a confirmação sobre a existência de tratamento dos seus dados para que, em caso positivo, você possa acessá-los e verificar detalhes sobre o tratamento, bem como solicitar cópias dessas informações. 
Correção dos seus dados Confirmada a existência de tratamento dos seus dados, a LGPD assegura que você poderá corrigir ou remover eventuais dados seus que estejam incompletos, inexatos ou desatualizados; 
Direito à informação sobre o compartilhamento dos seus dados Você tem o direito de saber quais são os tipos de entidades públicas e privadas com as quais realizamos o uso compartilhado dos seus dados. Incluímos no item 5 desta Política uma indicação das nossas relações com terceiros que podem envolver o compartilhamento de dados pessoais.  
Informação sobre a possibilidade de não consentir a um tratamento de dados Você tem o direito de receber informações claras e completas sobre a possibilidade e as consequências de não fornecer consentimento, quando essa base legal for adequada. 
Revogação do consentimento a um tratamento de Dados Se você tiver consentido para alguma finalidade do tratamento dos seus dados, você poderá sempre optar por revogar o seu consentimento. Porém, isso não afetará a legalidade do compartilhamento dos dados realizados anteriormente ao pedido de revogação.  
Oposição ao tratamento dos Dados Nós também poderemos tratar os seus dados se tivermos motivos legítimos para tanto, como, por exemplo, quando for necessário para garantir a segurança das nossas aplicações e recursos disponíveis. Nestes casos, você poderá se opor ao tratamento, caso entenda que este descumpre alguma norma legal.  
Recusar marketing e propaganda Você poderá solicitar o cancelamento do recebimento de materiais e anúncios por meio do próprio link disponibilizado no corpo do e-mail marketing enviado.  

To exercise the rights provided for in the LGPD and listed here, read the topic below.

8. DATA PROTECTION OFFICER (“DPO”)

It has always been our priority to comply with data protection legislation and other sectoral laws, as well as to maintain a serious conduct that aligns with market best practices.

Therefore, as required by law, the company has a Data Protection Officer (DPO). For DPO-related activities, we have appointed the consultancy Assis e Mendes Advogados. In accordance with CD/ANPD Resolution No. 18, we inform you that the individual responsible for our DPO as a service is partner Adriano Mendes.

If you have any specific data protection questions that have not yet been clarified by our Privacy Policy, they can be sent directly to the data protection officer via email: dpoaas@assisemendes.com.br.

9. DATA SUBJECT CONTACT CHANNEL

We have a team of professionals dedicated to data protection and privacy who support the DPO in assisting data subjects, whether for exercising rights or general inquiries. If you have any specific questions not clarified by our Privacy Policy or wish to exercise any of the rights provided by the LGPD, you may contact us via email: privacidade@mig-now.com.

10. SECURITY OF YOUR DATA

We use appropriate technologies and procedures according to the risk level and the service provided to ensure the security and protection of your data.

Furthermore, we have a specialized team responsible for managing our security methods in compliance with legal provisions, regulatory requirements, technological changes, among other relevant factors that may influence data protection.

However, although we take all precautions ‍and adequate measures to guarantee and ensure the protection of our platforms, we also rely on the participation of our user.

As a user, you must ensure that your computer or mobile device, when using our services, is adequately protected against software harmful, such as viruses, spywares, adwares, unauthorized remote access, among other malicious activities and programs in the digital environment.  

Therefore, we reiterate that you should follow basic digital security rules, keeping your computer and data secure.

If, by any chance, you identify or become aware of any situation that could compromise the security of your data, please contact our data protection and privacy team directly, as indicated in item 9.

Finally, we clarify that if we identify and prove any intrusion, attempt, or activity that violates or contravenes intellectual property laws, among others, and/or the provisions stipulated in this Policy, we will spare no effort to ensure that the responsible party is held accountable under applicable law, and thus must bear compensation for any damages caused.

11. DATA STORAGE PERIOD

We have a strict policy regarding the period for storing personal data.  

To clarify further, we follow the respective parameters to determine the retention and storage period of your personal data:

Data retention periods

  • ‍‍Period necessary to fulfill the purpose of data collection;
  • When the user stops using the website;
  • Until consent is revoked or data deletion is requested by the data subject, only if, and when, the legal basis for data processing is consent;
  • Period necessary to prove compliance with specific legal duties and obligations;
  • Legal and regulatory deadlines, those stated in court decisions, or determined by competent Authorities;
  • Deadlines for fulfilling legal or regulatory obligations;
  • Period during which the contract execution persists;
  • Period necessary for the regular exercise of rights in judicial, administrative, and arbitration proceedings;
  • Exclusive use by us, with third-party access prohibited, and provided that the data is anonymized.

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12. REGULAR AMENDMENTS TO THIS PRIVACY POLICY

This Policy is our exclusive responsibility, and may be altered or modified at any time, provided there is a need for new restructurings or adaptations to new techniques and procedures, always maintaining the degree of reliability and security.

Therefore, it is important that you consult the document regularly to check if continues to agree with its terms before continuing to browse or filling out any feature on our website.

13. FINAL NOTICES

The use of the name MIGNOW, of the domain <https://mig-now.com/> (and its branches), as well as the content of the website's screens are the property of Grupo Essence and are protected by international intellectual property laws and treaties.  

You must not misuse or reproduce, in whole or in part, such content, unless expressly authorized.

This Privacy Policy complies with and shall be interpreted based on Data Protection Laws.  

To resolve any doubts or issues related to it, the parties elect the Court of the District of São Paulo/SP, to the exclusion of any other.

Last updated: August 2024.‍